How to register as a patient **OUR LIST IS CURRENTLY FULL**

You may register as a patient if you reside within the practice area.  To register you should bring in your NHS medical card, birth certificate, photographic ID (passport, ID card or driving licence) and proof of address (mortgage/rental agreement or recent utility bill). If you do not have a medical card you should complete a registration form.  If you have not been registered with a GP in the UK before then you must provide additional documentation to that listed above:- If you are from the EEA you must provide evidence that it is your intention to permanently reside in the UK. If you are from outwith the EEA you must produce a letter from the home office confirming residency in the UK, or “No Time Limit” stamp on passport. All new patients are asked to complete a lifestyle questionnaire and are invited to attend the Practice Nurse for a New Patient Medical. The Registration Form and Patient Questionnaire can be downloaded from the Home page. All registration documentation must be brought into the practice in person. Registrations are restricted to 10 new patients per week in addition to new babies of existing patients and immediate family members of existing patients residing at the existing patient’s address.  Please telephone reception on 0131 556 8842 to arrange a registration appointment. Registration appointments are released at 12.30pm on Tuesdays.  Please do not call before 12.30pm.  Please note that it may take up to seven days to process your registration before you can make an appointment.   If you are having difficulty finding a new GP in your area then please call Practitioner Services on 0131 275 7038/7079 for assistance.

When the surgery is closed

Out-of-hours cover is provided by Lothian Unscheduled Care Service (LUCS), commissioned by Lothian NHS.  In the event of a life threatening emergency telephone 999.  For urgent medical advice telephone NHS 24 on 111 (www.nhs24.com).  (This number is also available by telephoning the practice out-of-hours when a recorded message will give the NHS 24 number). Protected Learning Time – The practice is closed between 12.30pm and 6pm on approximately 6 afternoons per year. Please refer to the News section for the dates of these.

Minor Injuries Clinic

0131 537 1330

The Minor Injuries Clinic is based at the Western General Hospital, Crewe Road South, Edinburgh EH4 2XU. The clinic is open 7 days a week from 8am to 9pm. No appointment is necessary. The clinic treats injuries such as cuts, burns, sprains and simple fractures for patients aged over 1 year. Other services offered includes x-rays of limb injuries for patients over 12 years of age, physiotherapy referrals, tetanus vaccination and simple analgesia.

Emergency Departments

(A&E)

NHS Lothian has 3 Emergency Departments – Royal Infirmary of Edinburgh, St Johns Hospital and the Royal Hospital for Sick Children. An emergency is a critical or life-threatening situation. Examples include: unconsciousness, heavy blood loss, suspected broken bones,deep wounds such as stab wounds, suspected heart attack and difficulty in breathing. The Emergency Department is not an appropriate destination if you are looking for a second opinion on an existing condition or for minor illnesses or if you have a minor injury. In this instance you should seek advice from your GP or visit the Minor Injuries Clinic at the Western General Hospital. The NHS Direct website offers health advice and you can check your symptoms with their online self help guide.

Patient Confidentiality

All our staff have been trained to ensure that any information we hold about you remains confidential.

Code of Conduct

We operate a zero tolerance policy to abusive and threatening behaviour which means immediate removal from the practice list.

Protecting Personal Health Information

Data Protection regulations give you important rights over how personal information about you is used.  We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998, Article 8 of the Human Rights Act, the Common Law of Confidentiality, The General Data Protection Regulation and the NHS Codes of Confidentiality and Security. Everyone working in, or for the NHS must use personal information in a secure and confidential way.  Our Privacy Notice for patients is available on request.  Please contact reception on 556 8842.

Are You Pregnant?

If you think you are pregant you can either buy a home pregnancy test kit or make an appointment with your GP.

If you know you are pregnant, the first thing you should do is call NHS Lothian maternity services on 0131 536 2009 to arrange an appointment with a midwife.

If you are unsure about continuing with the pregnancy, you can visit – lothiansexualhealth.scot.nhs.uk/pregnancy/termination or call 0131 536 2454 from 9am to 3pm (Mon to Fri)

Consent to the treatment of children

Children under 16 can give their own consent if the medical practitioner attending the child considers the child capable of understanding the nature and possible consequences of the procedure or treatment. If the child is judged capable, the practitioner must seek the consent of the child rather than of the parent.

Problems or Complaints

If you are unhappy with the service you have received or if you have any problems with the services of the practice, please speak to the Practice Manager. There is also a suggestions box in the reception area.

Test Results

Patients are requested to telephone between 11am and 4pm (Mon – Fri) for test results. Patients should phone in person. Unless informed otherwise by your GP, you should allow one week for test results to come back although x-rays take longer, around 10-14 days. If you are asked by the GP or Practice Nurse to hand in a sample for testing – please ensure that it is labelled with your name and date of birth and hand it in to the practice before 4pm.

Save a Life

Eyre Medical Practice supports the NHS Lothian Organ Donation campaign to increase registration locally. Please visit www.nhslothian.scot.nhs.uk/signuptosavealife/ for more information. Organ donor registration leaflets are also available from reception.

E-mail Policy

If you wish to contact the practice by e-mail the address is reception.s70018@nhslothian.scot.nhs.uk. However, please note that e-mail should only be used for non-urgent and non-clinical matters. The practice cannot guarantee the security of personal or confidential information you send to us in an e-mail and the doctors will not respond by e-mail to messages requesting medical advice.

Do you have Type 2 Diabetes?

NHS Scotland has an interactive website to help support people with diabetes and their family and friends.  Please refer to www.mydiabetesmyway.scot.nhs.uk for further information.

Are You A Carer?

Do you provide help and support to a friend, neighbour or relative who could not manage otherwise because of frailty, illness, disability or a mental health problem? If the answer is YES then please click on “Contact” and let us know.

If you are an unpaid carer you may be eligible for a one off carer’s payment of £250.  To apply telephone 0132 200 2336.  More information is available at www.edinburgh.gov.uk/carersupportpayment.

You can register for the Carer’s Emergency Card scheme by phoning the number above or going online at www.edinburgh.gov.uk/emergencycard.

Care Information Scotland

0800 011 3200

If you look after someone. need care yourself or are planning your future care needs, you can get the information and advice you need from Care Information Scotland.  Telephone – 0800 011 3200.  www.careinfoscotland.scot

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